16 MERIDIAN STORE
Following the wishes and needs of users, following market trends, we based on the following values regarding the web store, namely: product quality, free delivery and return reliability, and security. We believe that these are the characteristics of a store that wants to maintain a standard worthy of the customer, we will be glad if you help us with that. If you have any suggestions, let us know because the measure of our success is the number of satisfied customers.
We wish you pleasant shopping !!!
Webshop 16 Meridian Store operates through the company:
ADRIA TEHNO j.d.o.o.Bartola Kašića 12, 20 236 Mokošica
Register of the Commercial Court in Dubrovnik,
Statistic number: 05096766
Giro account number at Hrvatska poštanska banka d.d. Zagreb:
IBAN: HR5623900011101122881, BIC/SWIFT: HPB ZHR2X
and Zagrebačka banka d.d.:
IBAN:HR4223600001102783011, BIC / SWIFT: ZABAHR2x
Member of the Management Board: Toni Turić, President of the Management Board
Other information regarding the company Adria Tehno j.d.o.o. can be found in the Court Register of the Ministry of Justice of the Republic of Croatia.
GENERAL BUSINESS TERMS
The General Terms and Conditions have been compiled in accordance with the applicable regulations of the Republic of Croatia and EU conditions for e-business.
These General Terms and Conditions relate to the business of Adria Tehno j.d.o.o., Mokošica with internet customers.
Unless the contracting parties agree otherwise, the General Terms and Conditions of Adria Tehno j.d.o.o. published on this page and the applicable regulations, the Consumer Protection Act, especially in the part in which the said law regulates the issue of distance contracts, OG 41/14, Chapter III. – Concluding contracts outside business premises and distance contracts.
In order for the purchase or sale through the webshop to be in accordance with the applicable regulations and provisions, we are guided by the following Laws:
- Consumer protection law;
- Law on Electronic Commerce;
- Law on Alternative Resolution of Consumer Disputes;
- Law on Electronic Communications;
- Law on Obligations;
- Trade law.
Meaning of terms
An online customer is any legal or private person who buys through an Internet store. The user is every visitor to the Internet store. A private person acting as an Online Customer must be of legal age and capable of doing business.
The contract may be concluded in the name and on behalf of the minor and the incapacitated person by their legal representatives or guardians, and partially able-bodied persons may conclude the contract only with the consent of their legal representative or guardian.
The seller shall not be liable for any action contrary to this provision. The term Buyer also refers to the classic consumer ( a natural person who orders and pays for any product through the web store services present on the Seller’s website), but also to buyers of legal entities, craftsmen and sole proprietors, and natural persons engaged in business activities, but they are protected by the provisions of the consumer protection Act only if they purchase products unrelated to their business activities. The seller is Adria Tehno j.d.o.o. Mokošica. The seller operates through the websitewww.16meridianstore.com (hereinafter: Internet/ Online store or Webshop).
By confirming the order (concluding the contract), it will be delivered to the Buyer as the content of the e-mail message confirming that the contract has been concluded. The buyer is responsible for the correctness of the information provided for the use of Webshop services, or purchase. The Seller is released from any liability for damage that may occur on devices that allow access to the Online Store and data stored on the same devices when using the Online Store if it is caused by illegal actions of third parties, computer viruses, etc. and other cases.
Also, the Seller is released from any liability in the event of circumstances that prevent the use of the Online Store. The webshop enables the purchase of goods from the offer -the Seller’s sales range and available quantities, through the Internet store on the Seller’s website www.16meridianstore.com.
The language of communication on the Seller’s website is Croatian. An additional language is English.
The main currency of the Internet store is Euro. The Online Customer has the option and is authorized to store or print the General Terms and Conditions on their own computer or another storage unit.
The General Terms and Conditions are part of the Seller’s obligation in accordance with the provisions of the Consumer Protection Act to ensure that the Buyer (consumer) must be notified within a reasonable time before concluding the contract:
– the name, company or name, registration number, and the registered office of the trader or the person to whom the consumer may raise his objections,
– the product or service offered and their name,
– the main characteristics of the product or service,
– the price of the product or service, including all taxes and other charges,
– product delivery costs,
– the method of payment and the method and deadline for delivery of the product or provision of the service,
– after-sales services (servicing and sale of spare parts),
– the guarantees are given with the product or service,
– the consumer’s right to terminate the contract referred to in Article 45 of this Act and the deadline for termination,
– situations in which the consumer’s right to terminate the contract is excluded,
– the preconditions and the procedure for termination of a contract concluded for an indefinite period or for a period longer than one year,
– costs of using means of remote communication when that cost is not charged according to the basic tariff,
– the period in which the offer or price is valid,
– in the case of contracts for the continuous sale of products or contracts for the continuous provision of services, the shortest time for which the trader agrees to enter into the contract.
The main features of the goods
In the pre-contractual notice, the trader is obliged to provide the consumer with information on the goods or services he sells to the extent appropriate.
Main features of the goods: the products are shown descriptively and in photographs.
Product photos are illustrative in nature and do not always and completely match the products that are the subject of the order. The seller especially points out that the visual identity of the product shown in the photo does not have to correspond to the appearance of the product, in reality, differences in the perception of colors as the buyer sees them on the monitor, etc.
Thus, the color, pattern, or size is not considered a condition for the Seller’s liability for material defects of the goods under the provisions of Article 401, paragraph 1, subparagraph 4 of the Civil Obligations Act.
In the case of the above discrepancy between the product shown in the photo and the delivered product, there is no shortage of delivery items. Product information such as the price of the product and its description displayed on the website www.16meridianstore.com are subject to irregularities in the operation of the application, bugs, other technical irregularities, typographical errors, and the like.
In the event of obvious errors or inaccuracies in the product information displayed at www.16meridianstore.com. The seller reserves the right to unilaterally terminate the contract.
The subject of the order can only be products for which the order states that they are available.
The customer can order and purchase the product as a registered or unregistered user. The difference is that the registered user enters data only when ordering for the first time. The product is considered ordered when the customer goes through the entire ordering process.
Online ordering takes place 24 hours a day, every day of the year. When purchasing on the web store for natural persons, the user must enter his data, for legal persons enter the data of the company or trade. The user selects and orders the goods available to him in the web store by selecting the “add to cart” option. In the event that certain goods are not in stock, this is stated for each item. The selected goods are collected in a basket, which the user can check, change the quantities of goods or remove from the list the goods he does not want to order.
Clicking the “check out” button will complete the entire purchase in one step. After placing the order, the buyer receives an e-mail notification that the order has been sent to the seller. It lists the goods and quantities selected by the buyer. For the customer (legal entity) information on the content of the order is always available in the web store in the section “My account”.
The sales contract is concluded when the seller confirms the order to the buyer by e-mail. The seller must do this within 2 working days otherwise, the order is considered not confirmed and the sales contract is not concluded. This sales contract is stored with the seller and the buyer can get it on written request at any time within 2 years of the order. Prior to delivery of the goods, the seller has the right to contact the buyer by phone or e-mail to verify the submitted contact information. In the event that on the basis of the submitted data, he cannot contact the buyer, the seller may unilaterally withdraw from the sale settlement by a written statement sent to the buyer to the e-mail address specified at the time of the order.
The customer is responsible for access to his system and will take care of securing user data and passwords.
If it happens that the characteristics of the product, their condition in the warehouse, or price change fails to update in time on the website, the Seller will notify the Buyer as soon as possible of changes and allow him to cancel the order or replace the ordered product.
To avoid embarrassing situations and additional costs around canceling an order, please think about each order before finalizing it. Also, check the accuracy of personal data as well as company or trade data.
Prices and payment methods only apply to the web store. The prices of the selected goods are valid on the day of the order. The offer and prices are valid until the sale of stock unless otherwise stated in a special note. The following payment methods are available in the web store for private and legal users: payment via Pay Pal and Corvus Pay.
The prices displayed on the website www.16meridianstore.com are expressed in Euro. Currency conversion is performed according to the middle exchange rate of the CNB on the day of purchase. The cost of VAT is included in the price. Delivery costs are not included in the prices of the products, because the delivery is free of charge. The price of the item does not include instructions, installation, training or any other type of technical support.
In the case of import, the customs duty is paid by the buyer upon taking over the product according to the relevant Law of the country in which the buyer is located.
Clients of other banks – one-time payment.
When paying on our web store, use CorvusPay – an advanced system for secure acceptance of payment cards via the Internet. CorvusPay ensures the complete confidentiality of your card data from the moment you enter it in the CorvusPay payment form. Payment information is forwarded encrypted from your web browser to the bank that issued your card. Our store never comes into contact with complete information about your payment card.
Also, the data is inaccessible even to CorvusPay system employees. The isolated core independently transmits and manages sensitive data, keeping it completely secure. The form for entering payment data is provided with the SSL transport code of the highest reliability. All stored data is additionally protected by encryption, using a cryptographic device certified according to the FIPS 140-2 Level 3 standard. CorvusPay meets all requirements related to the security of online payments prescribed by leading card brands, ie operates in accordance with the standard – PCI DSS Level 1 – the highest security standard of the payment card industry.
When paying with cards included in the 3-D Secure program, your bank, in addition to the validity of the card itself, additionally confirms your identity using a token or password. Corvus Info considers all collected information to be a bank secret and treats it accordingly. The information is used exclusively for the purposes for which it is intended. Your sensitive data is completely secure, and its privacy is guaranteed by state-of-the-art security mechanisms. Only the data necessary to perform the work in accordance with the prescribed demanding procedures for online payment are collected.
The security controls and operating procedures applied to our infrastructure ensure the current reliability of the CorvusPay system. In addition, by maintaining strict access control, regular security monitoring and in-depth checks to prevent network vulnerabilities, and planned implementation of information security provisions, they permanently maintain and improve the level of system security by protecting your card data.
Thanks for using CorvusPay!
Payment is made also through the Pay Pal service. Pay Pal is one of the best-known and most widespread services for receiving and sending money used by most web stores that want to provide secure shopping to their customers. Pay Pal allows payment via credit and bank card.
Payment must be made when ordering, then waiting for confirmation of the order by which the contract was concluded. If the buyer does not receive notification that the contract was concluded after the completion of the ordering process, it is suggested to check:
- Whether the message is in the Junk / Spam folder or the mailbox is full
In the event that the payment is not made within the specified period, the Seller will act on the subsequent payment outside the deadline by delivery of purchased products, and if he can not make delivery for justified reasons, the contract will be unilaterally terminated and refunded.
If the payment is duly made and visible on the Seller’s account, the Seller will proceed with the delivery of the ordered products.
By placing an order on the Webshop, the customer agrees to pay for the order.
The methods of payment provided by the Seller to the Online Buyer in the territory and outside the Republic of Croatia are Pay Pal and Corvus Pay.
The Buyer agrees that the Seller may and is expressly authorized, in its sole discretion, in case of suspected misuse of any type of payment, to suspend any such transaction without notice and prior notice, and may submit all relevant information to the competent authorities to prosecute potential perpetrators.
We will try to deliver all ordered items in one package. If this is not possible due to the stock, we reserve the right to deliver in several shipments.
Delivery will follow within EU in 7-30 business days, from the day the payment is visible on Sellers account. The customer will be informed about the delivery time when inspecting the product and when ordering.
Delivery deadlines do not include:
- day of receipt of the order/request
- Delay time due to incorrect and incomplete Customer address
- time of delay due to force majeure or other reasons for which the Seller is not at fault
- non-working days if they represent the beginning or the end of the deadline
The deadline for product preparation refers only to working days. Most products require a preparation time of 24/48 hours. We will try to send orders at the specified time, but sometimes there may be delays that are beyond our control, which will not be the basis for a refund. The stated delivery time is approximate and refers to working days without weekends and public holidays.
In case of lack of stock, the seller will immediately notify the buyer and send him another offer or inform him of the time of delivery of the ordered goods. The buyer is obliged to inspect the quality of the goods and the quantity at the time of collection, and on the accompanying documentation, in addition to the signature, record any visible damage to the packaging or goods that he can claim in the appeal procedure or warranty for defects. Seller disclaims all liability for damage that may occur during delivery.
If the Buyer does not receive the goods or the delivery notice, after it has been sent, within the expected time, the Buyer is obliged to inform the Seller in order to take action to find the shipment or to send a replacement shipment. If the Buyer refuses to receive the correct and undamaged goods he has ordered, the Seller has the right to demand from the Buyer reimbursement of all costs related to delivery.
If the payment of duties is applied to the consignment, the final buyer is the one who has to pay all the costs of importation and customs duties at the destination, regardless of whether the goods were delivered or refused. We are not responsible for delays in the customs procedure even in the event that local authorities decide to seize any part of the contents of the consignment.
Costs of using means of remote communication
The seller does not incur any additional costs of means of remote communication.
Unilateral termination of the contract
The Buyer who has concluded the Distance Contract in the manner described above has the right, without stating the reasons, to unilaterally terminate the contract within 14 days. The period of 14 days begins to run from the day when the goods that are the subject of the contract are handed over to the Buyer or a third party designated by the Buyer, who is not the carrier/supplier. If the Buyer has ordered several pieces of goods to be delivered separately with one order, or if the goods are delivered in several pieces or more shipments, the deadline starts from the day when the last piece or the last shipment of goods is handed over.
If the Seller does not inform the Buyer about this right, the Buyer’s right to unilateral termination of the contract expires within 12 months from the expiration of the termination period (12 months begins after the expiration of 14 days provided for regular termination in case of proper notice).
If, on the other hand, the notice of the right to unilateral termination is submitted within 12 months, the right to unilateral termination terminates after the expiration of 14 days from the day when the Buyer receives that notice. The Buyer is obliged to inform the Seller about its decision to terminate the contract before the expiration of the deadline for unilateral termination via the e-mail address firstname.lastname@example.org.
The cost of returning the goods is paid by the buyer.
We can refund only after the goods are returned to us or after you provide us with proof that you have sent the goods back to us. You are obliged to return the goods to us immediately, and no later than within 14 days from the day when you sent us your decision on unilateral termination.
You are considered to have fulfilled your obligation to return on time if, before the expiration of the specified period, you deliver in a demonstrable manner (registered with the shipment or in-person) previously purchased goods. You are responsible for any impairment of the goods resulting from the handling of the goods, other than that which was necessary to determine the nature, characteristics, and functionality of the goods.
If the returned product is defective, with major damage, or without parts and documentation, and if it is not delivered within the specified period, it is considered that the Buyer has not fulfilled its obligation to return the goods, and the Seller is not obliged to refund the funds paid.
The buyer is not entitled to unilateral termination of the contract if:
- the Seller has fully fulfilled the service contract, and the fulfillment began with the explicit prior consent of the Buyer, and with his confirmation that he is aware of the fact that he will lose the right to unilaterally terminate the contract from this section if the service is fully fulfilled;
- the subject of the contract for goods or services whose price depends on changes in the financial market that are beyond the influence of the Seller, and which may occur during the term of the Buyer’s right to unilateral termination of the contract;
- the subject of the contract is goods that are made according to the Buyer’s specification or that are clearly adapted to the Buyer;
- the subject of the contract is perishable goods or goods that expire quickly;
- the subject of the contract is sealed goods that are not suitable for return due to health or hygiene reasons, if they were unsealed after delivery;
- the subject of the contract is goods which, due to their nature, are inseparably mixed with other things after delivery;
- the subject of the contract is the delivery of alcoholic beverages whose price was agreed at the time of concluding the contract, and delivery may follow only after 30 days, if the price is dependent on changes in the market that are beyond the influence of the trader;
The Buyer specifically requested a visit from the Seller for urgent repairs or maintenance work, provided that during such a visit, in addition to those services explicitly requested by the Buyer, the Seller provides other services, or delivers other goods than those necessary for performing emergency repairs or maintenance work. The seller has the right to unilaterally terminate the contract in connection with these additional services or goods;
- the subject of the contract for the supply of sealed audio or video recordings, or computer programs, which are unsealed after delivery;
- the subject of contracts for the supply of newspapers, periodicals, or magazines, with the exception of subscription contracts for such publications;
- the contract concluded at a public auction;
- the subject of the contract is the provision of non-residential accommodation, the provision of transport services, car rental services, food, and beverage delivery services, or leisure services if it is agreed that the service will be provided on a certain date or within a certain period;
- the subject of the contract is the delivery of digital content that is not delivered on physical media if the fulfillment of the contract began with the express prior consent of the Buyer and his confirmation that he is aware of the fact that he will lose the right to unilateral termination.
Liability for material defects / complaints
The seller is responsible for material defects of the items he sells on his website in accordance with the positive regulations of the Republic of Croatia, especially the Civil Obligations Act. The ordered products are packaged in such a way that they are not damaged by the usual handling in transport or delivery.
When picking up a shipment, it is necessary to check that the number of received packets corresponds to the number of sent ones. Check the outside of each package very carefully to make sure there are no traces of bumps or improper handling such as protrusions, dents, holes, boxes in poor condition, supplier seals, or any trace suggesting that the goods are damaged. In case of damage to the goods, the buyer is obliged to immediately warn the supplier of the damage. Be sure to leave a message and signature on the delivery note, on paper, or digitally (PDA) VISIBLY DAMAGED PACKAGE if you see signs of damage. If you do not write that the package is visibly damaged and do not show pictures showing the damage, the complaint will be automatically rejected. The buyer can send a written complaint or complaint:
- electronically to e-mail email@example.com with the indication “Complaint”
The seller will consider the complaint valid if the product inspection determines that it meets the conditions for a complaint in accordance with the Civil Obligations Act and the Consumer Protection Act. In this case, they will replace the product or refund the full amount paid within 14 days of receiving a valid complaint. If, on the other hand, it finds that the complaint is not valid, ie if it rejects the complaint, it will notify the Buyer within 14 days from the day of receipt of the complaint.
Pursuant to Article 77, paragraph 5 of the Consumer Protection Act, the Buyer is liable for any impairment of the purchased product resulting from the handling of the purchased product, other than that necessary to determine the nature, characteristics, and functionality of the product.
The returned product must be unused, undamaged, in the appropriate packaging (if delivered in the same), with the appropriate original labels, a declaration and a copy of the invoice attached.
In case of return of a product that has been used or does not have all the associated packaging, labels, declarations, or a copy of the invoice, the Seller has the right to charge the Buyer for 50% of the value of returned goods for manipulative return costs, or a minimum amount of 100 kn. In the event of the return of goods that have been visibly damaged by use, the Seller has the right to refuse the return in full.
In order to determine as soon as possible the specific order to which the Customer has a complaint, the Customer is asked to state the order number, account number or username in the complaint. The buyer has the right to a justified complaint and to return the goods in the following cases: delivery of goods that were not ordered delivery of expired goods delivery of goods that have a defect or damage that did not occur during transport If the product has a hidden defect (the defect that could not be detected by the usual inspection when taking over the goods) which the Buyer determines after opening the product – the Buyer has the right to unilaterally terminate the contract and refund, replace the product, eliminate the defect or reduce the price. The seller will otherwise consider the complaint valid if the product inspection determines that it meets the conditions for a complaint in accordance with the Civil Obligations Act and the Consumer Protection Act. In this case, within 14 days of receiving a valid complaint, they will replace the product or refund the full amount paid upon termination of the contract. If, on the other hand, it finds that the complaint is not valid, ie if it rejects the complaint, it will notify the Buyer within 14 days from the day of receipt of the complaint. The Seller will accept the return of defective, damaged, or incorrectly delivered goods at its own expense if it is determined that the complaint is justified and that the Buyer has not affected the correctness, damage, or any defect of the goods. In the event of a justified complaint, the cost of replacement with a new product is borne entirely by the Seller. In order to process your complaint as soon as possible, please send us the necessary documents to initiate a complaint procedure, as follows: The following is required for a complaint: A copy of the product invoice A copy of the product warranty booklet Product photo Photos of damage due to which the product is advertised Photos of the serial number of the product Photographs must clearly show the item that is the subject of the complaint When complaining about an individual item, equipment or clothing, the following is required: Item invoice Photos of the entire damaged item Photographs of item damage details Photos of the serial number of the article (if the product has it)
Right to cancel an order
The Seller and the Buyer may exercise the right to terminate the contract (cancel the order) before sending the goods for delivery, with a refund of previously paid funds. If the Seller for any reason can not deliver the paid goods, the Buyer will offer a replacement item, and if the Buyer does not want it, the funds paid will be returned in full to the Buyer.
If the Buyer decides to terminate the contract (cancel the order) before the goods are sent for delivery, the refund will be made within a reasonable time.
The seller is not responsible for material defects of the goods:
- which were known to the Buyer at the time of purchase or could not remain unknown to him (clearly marked defective goods, realized discount in the store due to damage to the product, etc.);
- which have appeared after the expiry of the six-month period;
- which the Buyer did not notify the Seller without delay at the time when he discovered them, and at most after the expiration of eight days from the discovery of a material defect.
The Buyer who has timely and duly notified the Seller of the material defect of the product is authorized to:
- require the Seller to rectify the defect
- require the Seller to hand over another thing to him without a defect
- demand a price reduction
- declare that he is terminating the contract.
The costs of eliminating the defect and handing over other items in the event of a material defect are fully borne by the Seller.
The contract concluded by the Buyer with the Seller is a one-time contract for the distance sale of products which is consumed by the delivery of goods and payment made by the Buyer, in the event that it is not terminated. These Terms of Purchase are an integral part of the contract.
The warranty is valid for products that are indicated to have a warranty. Follow the instructions on the warranty card and with the submission of the invoice. The warranty is valid if you follow the instructions and conditions on the warranty card and when presenting the warranty card, original packaging, and invoice. Repair must be done within 45 days of receipt of the goods, otherwise, the goods will be replaced by other, equivalent and faultless goods.
To return items with a warranty, send an e-mail to: firstname.lastname@example.org with the indication Warranty.
Warranty for actual errors
The buyer is obliged to notify the seller of possible errors within 2 days from the date of detection of the error. The buyer must notify the seller of the error by sending a notification to e-mail: email@example.com, which must contain a detailed description of the error, and then allow the seller to review the above. The condition for accepting the guarantee is the original packaging and invoice. The seller must give a written response within 8 days.
The buyer is obliged to carefully inspect the packaging and its contents when picking up the goods, and paint the defects. Images as evidence must be attached to the documentation. In case of damage to the goods, the buyer is obliged to immediately warn the supplier of the damage. The buyer is obliged, together with the courier, to compile an official record, and especially to fill in the section on the condition of packaging and goods. The buyer is obliged to take over the damaged product and send it to the seller together with the official minutes in case of acceptance of the warranty for defects. After receiving the damaged goods, the seller will decide on a specific shipment as soon as possible.
The purchase procedure for legal entities is the same as for natural persons, only in the first case select the R1 account on the company and confirm compliance with the Terms of Business. If you have already purchased through a company, select the company name from your archive.
If you want an R1 account, you accept the Terms and Conditions that apply to legal entities. The main difference is in the possibility of withdrawing from the contract: we enable companies, craftsmen and other legal entities to return purchased items within the warranty conditions. The listed legal entities do not have the possibility to withdraw from the contract within 14 days of taking over the item for no reason, as is the case for customers (individuals).
Refunds for legal entities are not possible. The Terms of Business of the Seller apply to the purchase of legal entities.
STATEMENT ON PERSONAL DATA PROTECTION
In accordance with the Regulation on Personal Data Protection (EU) 2016/678 of the European Council and Parliament (General Data Protection Regulation – GDPR) and applicable laws of the Republic of Croatia governing the field of personal data protection, Adria Tehno doo, as the Seller is committed to affirming the principles of lawful, fair and transparent processing of personal data.
These rules determine and regulate how the seller uses, and protects all information that customers enter when using the website www.16meridianstore.com.
Personal data is any information relating to a particular natural person. Personal data is all data that determines the identity of the customer (for example, name and surname, e-mail address, residential address, etc.).
The processing of personal data is any action or set of actions performed on personal data, whether by automatic means or not, such as collecting, recording, organizing, storing, adapting or modifying, withdrawing, inspecting, using, disclosing, publishing or otherwise made available, sorting or combining, blocking, deleting or destroying, and performing logical, mathematical and other operations with that data.
By registering on the website www.16meridianstore.com, purchasing as a guest or accessing the site itself, the buyer agrees that the seller processes his personal data listed in the registration form, and order data, as well as data available in the payment process and other data. The same information is used for the purpose of concluding contracts, and for the purpose of acquainting sellers with the buying habits of buyers, as well as for informational purposes, and for the purpose of promoting the seller’s services and products.
When registering, the User enters his e-mail address and chooses a password.
If he wants to receive marketing notices at the same address, he must choose the appropriate box and thus give his clear consent. You can refuse your consent to the storage of data, the use of your e-mail address for the need to deliver the newsletter at any time – you can do so via the link in the individual Email Newsletter or by direct contact at firstname.lastname@example.org. In this case, we will immediately delete your newsletter delivery information.
If the User does not want to receive our newsletter, he can unsubscribe from the list of recipients at any time.
Every User of the site, regardless of registration, can apply to receive news and notifications from the Seller, on the home page of the Internet store.
The Seller undertakes to protect the privacy of personal data of all Buyers, and will treat them in accordance with the Personal Data Protection Act, or other regulations.
All of the above personal data may not be used by the Seller or made available to third parties without authorization, except in cases where a special law allows it or is necessary for the purpose of fulfilling contractual obligations. All employees of the Seller and business partners are responsible for respecting the principles of privacy protection.
In the event of a change in any of the personal data (eg place of residence, delivery address) recorded during registration, the buyer is obliged to notify the seller of the change to the e-mail address email@example.com.
In the event that the Buyer does not want the Seller to process the data in the same way in any way, and requests the deletion of data about the same, he must notify the Seller by e-mail to firstname.lastname@example.org.
MailChimp will use your information only for the purpose of newsletter delivery, delivery evaluation and service improvement. MailChimp will not contact you directly or use your information. They will not be passed on to third parties. The information used by MailChimp includes a “web beacon” that sends information to MailChimp about opening a newsletter and / or activating links within the newsletter. In this process, information about your Internet browser, your IP address and your location will be sent to MailChimp.
Each user gives Consent to the collection of his personal data. A notice appears in the form at the place where personal data is entered that the data is collected to a specific extent, for a specific purpose and where that data is stored. If the same data is to be used for several purposes, the User must give clear consent for each of these purposes (boxes in which the User must tick himself).
In the event of a dispute before a court, the court in Dubrovnik in whose territory the Seller’s registered office is located shall have jurisdiction.
In order to improve the quality and constantly improve the user experience, the website www.16meridianstore.com saves small text files called cookies when you visit your computer. Through cookies, we collect information about the use of the site in order to improve the quality and constantly improve the user experience. Examples of information about the use of the site include: the most visited and viewed pages and links on our website, the number of completed forms, time spent on the page, the most popular keywords leading users to our site, IP addresses, device data such as hardware settings, system activities, search engine types, etc.
After you open the website again, your internet browser sends back cookies that belong to this website. This allows the page to display information tailored to your needs. Cookies can have a wide range of information, including some personal information. Such information can only be saved if you allow it. The website itself cannot access information that you did not give them and cannot access any other file on your computer.
If he wishes, the User can block cookies and continue browsing the page, which may lead to the fact that some functions of the website can no longer be fully used. In no case is the person behind the data identified or personal data collected, in accordance with the Data Protection Regulation.
There are several types of cookies. The main division is int permanent, those that remain on the computer after closing the Internet browser program and temporary ones that are removed from the computer after closing the Internet browser.
- A one-time cookie exists only in the current memory when the user browses a web page. They do not have an expiration date written in them, so web browsers delete them immediately.
- A persistent cookie is one that is not deleted. It will send information to the server each time a visitor returns to the site. It is most commonly used for online marketing.
- HTTP cookies are cookies that cannot be accessed by the user’s application and program protocols.
- The first page cookie is a cookie set by the server for all pages in the same domain.
- Third party cookies are stored on a domain other than the domain of the visited page.
Data storage and retention period
If the user wants to know if we own and process his personal data, and which pages process them or if he wants to access personal data, he can contact us at email@example.com. After receiving the request, satisfy the User within 14 days. If we are unable to comply with the same, we will send an explanation.
It may also require information on:
- purpose of data processing,
- categories of personal data under processing;
- which the third party received personal information from us;
- what is the source of personal data if they are not directly passed on to us
- How long we keep the data.
Retention period of your personal data
In accordance with your rights as a respondent, we will store data in accordance with the relevant regulations, whereby retention periods may depend on the fulfillment of some of our obligations based on a particular regulation.
In any case, when it is determined that we no longer need information about you and that the legal deadlines for keeping such records and data have expired, we will delete personal information about you.
How to contact us
In case you want to exercise any of the following rights:
- The right to object
- The right to withdraw consent
- Right of access
- Right to delete
- The right to restrict processing
- Right to correction
- The right to transfer
please contact us. Please note that we will keep a record of our communication so that we can resolve any disputes in a timely manner.
You can contact us at any time by email at:
In accordance with Art. 10 of the Consumer Protection Act Users can file written complaints as follows:
- by mail to the address: Adria Tehno d.o.o. , Bartola Kašića 12, 20 236 Mokošica, Croatia
- to the e-mail address: firstname.lastname@example.org
The seller undertakes to respond to all comments and objections within a maximum of 15 days.
In order for the Seller to acknowledge receipt of the written complaint, in accordance with the Consumer Protection Act, and then respond to it, the Buyer / User must provide the correct information for receiving it.
The seller respects the applicable Consumer Protection Act, and makes every effort to fulfill the duty to ensure an effective system for resolving complaints.
In case of problems, the Buyer may contact the Seller by e-mail at email@example.com. The complaint is submitted to the same e-mail address. The complaint resolution process is confidential.
The seller is aware of the essential characteristics of consumer disputes, the costs incurred in resolving the dispute, which is the main obstacle for consumers to initiate a dispute in court. That is why we try our best to resolve disputes peacefully to our mutual satisfaction.
Out-of-court settlement of consumer disputes
We hereby inform you of our goodwill to resolve any dispute amicably by agreement as well as your right to use out-of-court consumer dispute resolution mechanisms with the right to initiate out-of-court dispute resolution by filing an application with the Croatian Chamber of Commerce and/or submitting a conciliation proposal to the Conciliation Center. at the Croatian Chamber of Commerce. Directive 2009/22 / EC and the Alternative Dispute Resolution Directive 2013/11 / EU via the link:
Online consumer dispute resolution
We would like to inform you about the possibility of resolving consumer complaints through the online resolution of consumer disputes pursuant to the Regulation on Online Resolution of Consumer Disputes 2006/2004 and
We wish you a lot of pleasant and affordable purchases!
When withdrawing from a contract where a bonus, discount code, or promotional code has been used, these funds are considered a discount and are not returned to the user. Only the amount paid is refunded.
The received prize is in no case paid or returned to the Seller’s account.
OPINIONS AND RECOMMENDATIONS
For all additional questions, opinions and suggestions, write to firstname.lastname@example.org. We will be happy to answer your questions.