Frequently asked questions


The subject of the order can only be products for which the order states that they are available and available.

The customer can order and purchase the product as a registered or unregistered user. The difference is that the registered user enters data only when ordering for the first time. The product is considered ordered when the customer goes through the entire ordering process.

Online ordering takes place 24 hours a day, every day of the year. When purchasing on the web store for natural persons, the user must enter his data, for legal persons enter the data of the company or trade. The user selects and orders the goods available to him in the web store by selecting the “add to cart” option. In the event that certain goods are not in stock, this is stated for each item. The selected goods are collected in a basket, which the user can check, change the quantities of goods or remove from the list the goods he does not want to order.

Clicking the “check out” button will complete the entire purchase in one step. After placing the order, the buyer receives an e-mail notification that the order has been sent to the seller. It lists the goods and quantities selected by the buyer. For the customer (legal entity) information on the content of the order is always available in the web store in the section “My account”.

The sales contract is concluded when the seller confirms the order to the buyer by e-mail. The seller must do this within 2 working days otherwise, the order is considered not confirmed and the sales contract is not concluded. This sales contract is stored with the seller and the buyer can get it on written request at any time within 2 years of the order. Prior to delivery of the goods, the seller has the right to contact the buyer by phone or e-mail to verify the submitted contact information. In the event that on the basis of the submitted data, he cannot contact the buyer, the seller may unilaterally withdraw from the sale settlement by a written statement sent to the buyer to the e-mail address specified at the time of the order.

The customer is responsible for access to his system and will take care of securing user data and passwords.

If it happens that the characteristics of the product, their condition in the warehouse, or price change fails to update in time on the website, the Seller will notify the Buyer as soon as possible of changes and allow him to cancel the order or replace the ordered product.

To avoid embarrassing situations and additional costs around canceling an order, please think about each order before finalizing it. Also, check the accuracy of personal data as well as company or trade data.


Product price

Prices and payment methods only apply to the web store. The prices of the selected goods are valid on the day of the order. The offer and prices are valid until the sale of stock unless otherwise stated in a special note. The following payment methods are available in the web store for private and legal users: payment via Pay Pal and Corvus Pay. 

The prices displayed on the website are expressed in kuna and euro. Currency conversion is performed according to the middle exchange rate of the CNB on the day of purchase. The cost of VAT is included in the price. Delivery costs are not included in the prices of the products because the delivery cost is not charged. The price of the item does not include instructions, installation, training or any other type of technical support.

In the case of import, the customs duty is paid by the buyer upon taking over the product according to the relevant Law of the country in which the buyer is located.



Installment payments are provided only for clients of Croatian banks.
Clients of other banks – one-time payment.


a) CorvusPay

When paying on our web store, use CorvusPay – an advanced system for secure acceptance of payment cards via the Internet. CorvusPay ensures the complete confidentiality of your card data from the moment you enter it in the CorvusPay payment form. Payment information is forwarded encrypted from your web browser to the bank that issued your card. Our store never comes into contact with complete information about your payment card.

Also, the data is inaccessible even to CorvusPay system employees. The isolated core independently transmits and manages sensitive data, keeping it completely secure. The form for entering payment data is provided with the SSL transport code of the highest reliability. All stored data is additionally protected by encryption, using a cryptographic device certified according to the FIPS 140-2 Level 3 standard. CorvusPay meets all requirements related to the security of online payments prescribed by leading card brands, ie operates in accordance with the standard – PCI DSS Level 1 – the highest security standard of the payment card industry.

When paying with cards included in the 3-D Secure program, your bank, in addition to the validity of the card itself, additionally confirms your identity using a token or password. Corvus Info considers all collected information to be a bank secret and treats it accordingly. The information is used exclusively for the purposes for which it is intended. Your sensitive data is completely secure, and its privacy is guaranteed by state-of-the-art security mechanisms. Only the data necessary to perform the work in accordance with the prescribed demanding procedures for online payment are collected.

The security controls and operating procedures applied to our infrastructure ensure the current reliability of the CorvusPay system. In addition, by maintaining strict access control, regular security monitoring and in-depth checks to prevent network vulnerabilities, and planned implementation of information security provisions, they permanently maintain and improve the level of system security by protecting your card data.

Thanks for using CorvusPay!



Payment is made also through the Pay Pal service. Pay Pal is one of the best-known and most widespread services for receiving and sending money used by most web stores that want to provide secure shopping to their customers. Pay Pal allows payment via credit and bank card.

Payment must be made when ordering, then waiting for confirmation of the order by which the contract was concluded. If the buyer does not receive notification that the contract was concluded after the completion of the ordering process, it is suggested to check:

  • Whether the message is in the Junk / Spam folder or the mailbox is full

In the event that the payment is not made within the specified period, the Seller will act on the subsequent payment outside the deadline by delivery of purchased products, and if he can not make delivery for justified reasons, the contract will be unilaterally terminated and refunded.

If the payment is duly made and visible on the Seller’s account, the Seller will proceed with the delivery of the ordered products.

By placing an order on the Webshop, the customer agrees to pay for the order.

The methods of payment provided by the Seller to the Online Buyer in the territory and outside the Republic of Croatia are Pay Pal and Corvus Pay. 

The Buyer agrees that the Seller may and is expressly authorized, in its sole discretion, in case of suspected misuse of any type of payment, to suspend any such transaction without notice and prior notice, and may submit all relevant information to the competent authorities to prosecute potential perpetrators.



We will try to deliver all ordered items in one package. If this is not possible due to the stock, we reserve the right to deliver in several shipments.

Delivery will follow within the US and within EU in 3-10 business days, and for overseas delivery ( USA-EU) within 30 business days from the visible payment on the Seller’s account. The customer will be informed about the delivery time when inspecting the product and when ordering.

Delivery deadlines do not include:

  • day of receipt of the order/request
  • Delay time due to incorrect and incomplete Customer address
  • time of delay due to force majeure or other reasons for which the Seller is not at fault
  • non-working days if they represent the beginning or the end of the deadline

The deadline for product preparation refers only to working days. Most products require a preparation time of 24/48 hours. We will try to send orders at the specified time, but sometimes there may be delays that are beyond our control, which will not be the basis for a refund. The stated delivery time is approximate and refers to working days without weekends and public holidays.

In case of lack of stock, the seller will immediately notify the buyer and send him another offer or inform him of the time of delivery of the ordered goods. The buyer is obliged to inspect the quality of the goods and the quantity at the time of collection, and on the accompanying documentation, in addition to the signature, record any visible damage to the packaging or goods that he can claim in the appeal procedure or warranty for defects. Seller disclaims all liability for damage that may occur during delivery.

If the Buyer does not receive the goods or the delivery notice, after it has been sent, within the expected time, the Buyer is obliged to inform the Seller in order to take action to find the shipment or to send a replacement shipment. If the Buyer refuses to receive the correct and undamaged goods he has ordered, the Seller has the right to demand from the Buyer reimbursement of all costs related to delivery.

Delivery outside the European Union is also free. If the payment of duties is applied to the consignment, the final buyer is the one who has to pay all the costs of importation and customs duties at the destination, regardless of whether the goods were delivered or refused. We are not responsible for delays in the customs procedure even in the event that local authorities decide to seize any part of the contents of the consignment.